Problem

When importing Test result the Test issue gets duplicated instead of updated.

Solution

Provide steps that the user can take to solve the problem. For example "The level 7 printer will flash red when it is out of paper. Add paper to tray 1".

You may want to use a panel to highlight important steps.
  1. Check the permission of the JIRA user being used to connect to Jira.
  2. You need to have the following permission on the user:
    Create Issues
    Edit Issues
    Link Issues
    Browse Projects
  3. In case the user does not have these permissions, this is the problem, please give these permissions to the user.
Related issues